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mySeaport FAQ

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This document collects answers to general questions about MyCampus. To request an item not on this list, feel free to post this into the Working Group discussion forums.

Accessibility

The core portal has been tested against Section 508 and WCAG 1 guidelines, and an accessibility self-assessment (VPAT) is performed with every major release

Accessibility Self Reports

Browser Support

myCampus should work with all standards compliant browsers. Each release is explicitely tested against Yahoo grade-A browsers, with the exception of Opera.

  • IE/Win 6/7/8
  • FF/Win & Mac 3.0
  • Safari/Win & Mac 4

For more information see: Supported Browsers

How do I get MyCampus?

  • Hosted (OnDemand) - delivered as a service

On Demand means what to our organization?

On Demand means the name brand and size of the hardware is irrelevant. It means you have CPU and Memory on demand as required. We offer a mycampus.univ.edu system for production, and optionally a staging development server.

This base myCampus service is rated and tested for 1000 concurrent users.

An Appliance version - blackbox device installable on your premises - is also available with a slighly modified SLA

Licensing

There are no licensing related costs for the MyCampus portal.

Public Website (Can I run one on MyCampus?)

Yes, you can use the public pages functionality to run one (or more) public websites, leveraging the built-in CMS and virtual host functionality. Design & training are available. Bandwidth/traffic may result in additional costs. If you want a more full-featured CMS, you might want to look at dotCMS.

Changing Name, Email and Screennames

Your name in the profile is currently synchronized off of LDAP, so is refreshed every time you login (or LDAP is background synced, typically every 6 hours). It's not currently changeable. The 6.3 chat supports changing whether to display yourself online, and a status method, but not currently any functionality to define a different chat alias.

Privacy

link to privacy policy

SSO - What Applications Has MyCampus Been Integrated With

An overview document has been produced - link

To Date:

  • OWA/Exchange 2003
  • OWA/Exchange 2007
  • WebCT CE 6
  • Datatel Webadvisor
  • Banner Self-Service v.7.52
  • Live@EDU
  • Gmail/Google Apps (via SAML)

If there's some application not on this list, ask for feasibility.

Live@EDU SSO: Why do you need my certificate and password?

Live@EDU uses the certificate as an application level shared-secret key, to allow applications to request SLT tokens on behalf of individual users. As part of this integration usernames/passwords for users are not sent to Microsoft, with the Certificate being used instead to verify permissions.

When is XXX going to be available?

When do you need it? See the roadmap for current plans. Join CEAI working groups to shape priorities.

How will the communication ERP systems and Campus EAI servers

Communication will be managed across the public internet over both a secure IPSEC VPN Connection, and using SSL encryption to manage security of connection to the ERP system.

Which secure, encrypted protocol do you use for transferring sensitive data

All transactions between the institution ERP and myCampus are secured using SSL encryption, over an IPSEC VPN tunnel

Where are the Campus EAI servers geographically located?

Our primary data-center is located at a Switch & Data facility in Cleveland, OH

Do you have a project plan to help XXX University with the transition into MyPortal?

Yes, we can adjust the standard myCampus delivery plan to aid in transition

h2 How are other universities restructuring their staff within their organizations after transitioning to MyPortal?

We currently are seeing 2 patterns. Pattern 1:

  • portal development & admin staff are being freed up to focus on other IT projects and initiatves
  • portal staff are focusing more on local outreach, and especially content and community building, with myCampus's hosted approach allowing them to focus their efforts more deeply in that direction.

Is MyPortal the same for all universities, or can I add my own unique functions?

myCampus is deployed in a common environment. Schools interested in deploying "Early Access" (milestone) releases may get advanced release of functionality. Specific integration may have different configurations (e.g. SSO) or use different adaptors to connect to backend systems (e.g. Calendar) but the core code base is consistent.

A number of institutions are currently participating in shared-development with the myCampus team, to build local requirements (like the Registration system @ GGC) into the myCampus product. We are also investigating a number of technologies like Google's Gadget and OpenSocial platforms which promise to provide managable local extension, while lowering the bar for developing items.

Currently we have my.school.edu. What would be the URL of the portal if hosted at CampusEAI?

The name of portal site can be anything, we recommend using the myCampus.univ.edu, this has been tested as friendly to students and new. Exisitng hostnames can be re-used. The DNS entry for existing host needs to be switched to point to the mycampus-### new server or a similar address for your institution, pointing at our data center. Our suggstion is to make a DNS entry of CNAME record or Canonical Name record that points your mycampus.univ.edu formal name (that must match the SSL certificate) to our mycampus-###.campuseai.org server assigned to your school. A CNAME record offers flexibilty if we need to move or change the IP address of the machines.

How long is the average transition time for universities to migrate to MyPortal?

Depending on availability of staff, the initial transition can be as short as 2 weeks. In the event that a large amount of custom or local functionality needs to be mapped and addressed, an initial baseline deployment can be done for the institution with additional features delivered as Early Access product releases.

How is SSO achieved between different servers inside MyPortal?

(ie: student logins from MyPortal directly to Oakland University Moodle, Banner, SAIL, National Student Clearinghouse, and Google Email systems)?

Our hybrid SSO system is based on both JA-SIG CAS (supporting CAS, SAML, and OpenID protocols) and a custom Quicklaunch adaptor framework which allows integration with black-box systems like Blackboard or WebCT. Almost any system can be accomodated, with session initiations being relayed through the myCampus portal.

Assuming CampusEAI is to host the portal for us, what institutional resources would be required for implementation?

Access to a

  • Project Manager
  • Network Admin
  • Authentication Engineer
  • Other staff to obtain information for systems integration.
  • Content/Community Director/Liasons

Again, assuming the portal was being hosted by CampusEAI, what level of administration/management access is available?

A portaladmin level account is provided allowing for self-service configuration of layouts, content, administration of polls, presentation of ERP information, populating calendars, and other core admin features.

What about development access (new portlets, integrating other systems, etc)?

Development may be performed through the community development process

What kind of training would be offered to staff for the administration/management of the portal?

A combination of online references, self-paced training, and instructor led community sessions is available.

Does the calendaring functionality of myPortal include facilities management/class scheduling?

myCampus does not include it's own class scheduling software. SSO integration should be possible. Additionally, myCampus has a flexible calendar framework that can accomodate pulling information in a variety of formats: iCal, RSS, or using custom adaptors (Currently supported for WebCT Vista, Exchange, Oracle Calendar as well) for display to end-users aggregated with their othe calendar displays

How does myCampus support content on mobile devices?

Some details on our mobile device support:

Mobile web: On fully-capable mobile browsers (equivalent to Yahoo Grade "A" - http://developer.yahoo.com/yui/articles/gbs/index.html) like Mobile Safari, Opera, Skyfire the experience is very similar to that on a desktop device. U. of Adelaide has sponsored the development of a mobile optimized theme (targeted at the iPhone initially) which will provide a mobile-optimized view.

WAP: Due to industry movement away from WAP in favor of fully functional mobile browsers, and restrictions put in place by major carriers, WAP/WML delivery is not supported by myCampus.

SMS: Announcements and upcoming alerts functionality support the delivery of notifications to mobile devices via text-messaging if user mobile device numbers are available

Is myCampus Content Indexed by Search Engines? (e.g. Google, Yahoo, etc.)

Any public content in myCampus -- like (e.g. content on public pages with access by the "Guest" user) can (and probably will) be indexed by search engines. If you wish to prevent indexing, you can control the permissions on the page to restrict content to logged in users.

Secure non Secure Popup

The myCampus websites are SSL enabled with the "https://" secure sockets instead of "http://". By default, the IE7 browser notifies users of a non-secure content contained in a SSL https website.

Examples of html content that causes secure/non-secure message

Where does this content come from? Usually
  1. <img src=http:// image sources
  2. <CSS links to non-ssl http:// sites
  3. javascript <script src="http://" locations
  4. flash or other embedded content (media players etc).
  5. Google gadgets is mostly non-ssl and causes this error
  6. 3rd party RSS sites can embed extraneous content (very difficult to find)

How to find this?

To quick check your site, use the right click and reveal source code, CTRL+F search for "http://" any <A HREF will NOT cause the error to occur, you can ignore anything that is a combination of href=http://

Web Content created by users or by site admins can introduce this secure /non-secure popup message to appear. It's aggravating to end users. CampusEAI myCampus version 6.2.2 had some non-ssl content engineered in version 6.2.2x,most of which was removed in 6.3.0, but unfortunately a new non-ssl content item was re-introduced in 6.3.0. That has been removed in version 6.3.1. If you have an issue with SSL secure non-secure, first check for the source and verify if it was introduced by end-user intervention before logging a support ticket.

How to disable the message

Here’s how you can disable able the message but it will be a security risk for you when you visit sites that are not known and trust that have security issues. It is up to you to decide to try it or not.

  • When you receive the error message, click Yes.
  • In Internet Explorer, go to Tools, Internet Options, click the Security tab; make sure that in "Select a zone..." window that Internet is selected.
  • Click Custom Level and scroll down about half way to "Display mixed content" in the Miscellaneous section.
  • Change it from Prompt to Enable.
  • Click OK, Yes, and OK.
  • The change should take effect immediately.
  • With in the same page you will see a check box to Enable Protected Mode (your second popup window)

Known Issue & References

This is recap in the "Known Issues" :

How and when are backups performed in myCampus Cloud environment?

Backups occur sometimes between midnight and 4am EST depending on school's schedule. The machine does not go offline. There is a very slight performance hit at this time. There is one schedule downtime per month. Other schedule downtimes will be conducted with 72 hour warning.

How do users reset an expired/changed/incorrect stored password (Quicklaunch?)

You should see a “Edit Preferences” link that will allow you to change the username/password for stored apps.

How much disk space for data storage does myCampus SaaS get?

CampusEAI myCampus hosted Software as a Service (SaaS) cloud provides member schools a managed service hosted system. Each provisioned system has 16 GB of permanment disk storage for data. This file system storage dedicated to your institution for your myCampus data.

Portals by their very nature are very transient and don't usually require a great deal of data space. The myCampus environment is a standard mixture of linux, java, tomcat, cas, and mysql. This base footprint uses about 7 GB of disk space for operating system, swap, temp space, base line install of tomcat / cas / myCampus platform and some other overhead items. Typically, there is 4-6 GB of free space.

How much free space do I need for portal?

It all depends on usage but for the normal school this amount is more than enough. Say for example you have institution with approximately 20,000 FTE users. A typical example for 20,000 users, we can provide them each 100,000 bytes of user data space. This means name, email, etc which uses typically about 100 bytes. The remaining allocation space of 99,900 bytes for images, wall posting, and misc file uploads. We provide 16GB total, after o/s, java, mycampus, other overhead, that leaves approx 4-10 GB of disc space (depending on log sizes which potentially could be problems.)

The formula for is (#users * max data usage=) 2 GB of maximum user disk usages.

This provides some engineering excess of about 100%. If you plan on having significant user community and large amount of files and sharing going on, then purchasing additional space. Most likely for 99% of members this disk space will be all they ever need.

Have a question not yet asked above?

Please talk to your AM/PM

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